Refund Policy

Because The New Home Order offers digital products that are delivered electronically, purchases are generally considered final once access to the digital product has been provided.

We encourage you to review the product description carefully before completing your purchase to make sure the guide is right for you.

Problems With Your Purchase

If you experience a technical issue accessing or downloading your purchase, receive the wrong product, or receive a file that is defective or unusable, please contact us at hello@thenewhomeorder.com. We’ll work with you to resolve the issue and make sure you receive the product you purchased.

If you were charged incorrectly or believe there is another issue with your order, please contact us so we can review the situation and make it right where appropriate.

Refunds

Refund requests will be considered where required by applicable law or when there has been an issue with the purchase or delivery that we are unable to resolve.

If a refund is approved, it will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to appear. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at hello@thenewhomeorder.com.

Contact

For any questions about your purchase or this policy, contact us at hello@thenewhomeorder.com.